Discover solutions to inquiries regarding your credit card account, billing statements,
payments, online account management, and how to get in touch with our team.
How can I replace a lost ATM card?
Sign on to Online® to initiate the request for your new replacement card through our
online platform. Visit one of our branches in person to complete the replacement
process. Alternatively, you can call our National Business Role Center at
1-440-941-4254 to request a replacement card over the phone.
How can I reactivate my inactive account?
Go to Account Summary, and select the option to reactivate your account that is
displayed next to the inactive account.
What steps can I take to prevent incurring monthly service fees on a checking or
savings account?
By maintaining minimum or average balance requirements and staying within account
transaction limits, you can avoid specific fees on certain business checking and
savings accounts. For additional details, kindly refer to the respective product
pages.
How can I send or receive a wire transfer?
Utilize Online® Wires for swift and secure domestic and international wire transfers
to personal or business accounts.
How do I change my name on my business savings or checking account?
To update the name on your account, please complete a new signature card.
Is it possible to discontinue receiving paper statements through mail?
Certainly! You have the option to select Online Statements1 through our Online
platform. Additionally, we'll send you email notifications whenever your statements
are ready for viewing.
How do I make a change of address?
To update your address and order new checks, simply log into a secure Online session
and submit a request.
